Our customers asked. So we delivered. Search 2.0 is finally here.
We’re the first to admit it – Search 2.0 has been in the works for some time. Well, good friends, the time to launch has come. The entirely overhauled EquipmentWatch search experience is here!
What Is Search 2.0
Our teams are dedicated to being more customer-focused than ever. To ensure this, we began having more personal customer conversations. Through those, our teams identified several areas of improvement with the past EquipmentWatch user experience. Search 2.0 is our way of addressing this feedback.
Search 2.0 is a complete facelift of the EquipmentWatch web app you knew so well. It’s a total overhaul for both the UI and UX, designed with customers top of mind at every step of development to create the best platform possible.
What You Should Know + Training
In preparation for launch, we’ve maintained an open line of communication with our customers over the past several weeks. This took place in the form of emails, product blog updates, training resources, and more. Find many of those resources below.
Search 2.0 Product Guide – Written Step-By-Step User Instructions
Search 2.0 Video Tutorials – 3 Quick Training Videos Guiding You Through Search 2.0
Search 2.0 Customer Training Webinar – Full Demo For On-Demand Viewing
Search 2.0 Product Update – March 5, 2019
First-Ever Search 2.0 Announcement – July 8, 2018
EquipmentWatch Ideas Portal – Please Leave User Feedback, Comments & Ideas Here
Your Dedicated EquipmentWatch Rep
Did you know? Every EquipmentWatch subscriber has a dedicated account rep. It’s true! And they’re an amazing team. Use this map to find yours. Reach out to Matt, Elaine, or Chris directly for additional training inquiries and general customer support.
We sincerely hope you enjoy the new Search 2.0. Don’t forget to leave your feedback and comments in our Ideas Portal. And don’t hesitate to reach out to your account rep or any member on the EquipmentWatch team at any time!